It’S All About Customer Relations In The Financial

ITS ALL ABOUT CUSTOMER RELATIONS IN THE FINANCIAL SERVICES MARKET
Question 1
forefront Financial assembly use of technology centers on node relationship way (CRM) by collaborating with IBM. Principles Retail Investment service staff members Jerry Zenk, Director of Information Technology, and Bill Hedrick, Senior IT Analyst, worked with IBM to attain a digital document storage and retrieval system. (The spark advance Financial host creates mutually satisfying CRM system, 2001). To create a faster and efficient CRM, confidential knowledge IT team turns to IBM for help. A document management and presentation application that extended the functionality of the subject area film director OnDemand software with a unified desktop environment provided by IBM Enterprise Information Portal (EIP) was implemented by the team.
star develop significant knowledge and insight into the wants and needs of its guest by focused on selecting a product that would slow integrate with meat bus OnDemand to create the types of reports of customers need.

Question 2
Principal focusing on above-the-line and below-the-line initiative with respect to the use of information technology because Principal with the help of IBM manages to solve and implement its customer service management and its dependency on EIP.




Because Content Manager OnDemand had demonstrated its reliability at the Principal Financial Group for several years, it was natural for the IT department to place IBM on the hapless list as it reviewed CRM solutions. The group investigated IBM EIP for its ability to push documents with assumption and graphics out to thin clients in PDF format, and chose EIP Version 6.1 with Content Manager OnDemand for OS/390, Version 2.1. EIP runs on a Windows NT server, accessing Content Manager OnDemand on an IBM S/390 Parallel Enterprise Server. Principal was one of the first users of EIP with Content Manager OnDemand for OS/390. tear down though connections between the two components were new, the...If you want to get a full essay, order it on our website: Orderessay



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