ERP System

Please note how the directors were told the implementation time line, not asked if the time line might be met. The directors had been surprised by the choice to abandon your company's Legacy application -- which has been described as rock solid before the switchover. If the Director of Warehouse Operations were asked for her comments, she would most likely have questioned how the ERP technique would interface on the third party computer software programs in use in manufacturing and shipping. The Director of Administration would most likely have asked that the ERP method would interface of the third party software package employed to communicate of the VANs applied for exchanging data within your EDI trading partners. If this particular trouble have been addressed sooner and much more carefully, considerable prices including overtime and lost buyer goodwill could had been avoided.

I am usually leery of claims that any ERP procedure can also be implemented with no major modifications. PeopleSoft suggested, but never promised, that it was feasible to implement a brand new ERP technique without having modifications. My concerns about this issue, as noted in my letter of January 15, 2002 for the former VP of MIS have been dismissed as alarmist. Eventually, it became clear to everyone that the ERP could by no means work successfully without having major computer software modifications. At this point, implementation cost estimates doubled and also the go live date went from six months to eighteen.

Part in the reason your business has not seen the productivity improvements it expected involves the reality that there has been significant turnover in personnel over the last a couple of year. Your predecessor, in addition to company President and the VP of MIS have all left the company. In addition, directors, a number of managers, and an even larger range of support staff have left in component because of the issues caused by this poorly managed acquisition and implementation process.

The implementation costs tripled, and the go live date was pushed out to twenty-four months.

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